Amplitude incident: Export API returns 500 errors across multiple organizations

Affected components

• Data Export

1. resolvedOct 20, 2026, 20:21 UTC

   This incident has been resolved.

2. investigatingOct 20, 2026, 20:13 UTC

   We are investigating errors affecting some customers using the Data Export API. Affected Export API requests may return 500 errors.

What APIStatus.watch saw

• Oct 20, 2026, 20:15 UTCoperational → degraded
• Oct 20, 2026, 20:25 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)Major · Oct 20, 2026, 06:51 UTC
• Sentry: Sentry.io not loadingMajor · Oct 20, 2026, 18:20 UTC
• Notion: Unable to install connections created by other workspace membersMajor · Oct 20, 2026, 18:46 UTC
• Elasticsearch: Elastic Cloud scaling issues in AzureMajor · Oct 20, 2026, 20:07 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet BrazilMinor · Oct 18, 2026, 22:41 UTC
• Twilio: Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to BrazilMinor · Oct 19, 2026, 13:29 UTC
• Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in ItalyMinor · Oct 19, 2026, 16:53 UTC

How often does Amplitude have incidents?

Amplitude reported 14 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 42m. See Amplitude's uptime and incident history