Contentful incident: Experience API experiencing issues on upsert operations

Affected components

• Experience API

1. resolvedAug 17, 2026, 11:56 UTC

   The incident is resolved

2. monitoringAug 17, 2026, 10:19 UTC

   We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

3. identifiedAug 17, 2026, 09:37 UTC

   We have identified the issue and are working with our upstream provider to provide a fix.

4. investigatingAug 17, 2026, 09:05 UTC

   We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Contentful's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Cursor: Investigating service degradationMinor · Aug 17, 2026, 09:32 UTC

How often does Contentful have incidents?

Contentful reported 12 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 2h 59m. See Contentful's uptime and incident history