Contentful incident: Increased latency and error rates for Snapshots

Affected components

• Content Management API

1. resolvedAug 10, 2026, 14:14 UTC

   This incident has been resolved.

2. monitoringAug 10, 2026, 13:55 UTC

   We've addressed the issue and are monitoring the situation.

3. identifiedAug 10, 2026, 12:27 UTC

   Snapshot creation remains impacted. We continue to work on resolving the issue.

4. identifiedAug 10, 2026, 11:08 UTC

   Some customers are experiencing increased latency and errors when working with Snapshots. We are working on a resolution.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Contentful's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Elasticsearch 9.5.0 contains a query-correctness defectMajor · Aug 5, 2026, 22:59 UTC
• Twilio: Voice Call Audio Quality Degradation From Network Subscribers to Twilio Colombia Landline NumbersMinor · Aug 6, 2026, 20:09 UTC
• Grafana Cloud: Metrics: Elevated Error Rates Reads/WritesMinor · Aug 10, 2026, 13:30 UTC

How often does Contentful have incidents?

Contentful reported 12 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 2h 59m. See Contentful's uptime and incident history