Contentful incident: Increased error rates on Content Management API

Affected components

• Content Management API
• Web App

1. resolvedMay 13, 2026, 13:57 UTC

   The issue has been resolved.

2. monitoringMay 13, 2026, 13:52 UTC

   We have resolved the issue and are monitoring the situation.

3. investigatingMay 13, 2026, 13:47 UTC

   Customers are experiencing errors on CMA and within the Web App, we are investigating.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Contentful's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Intercom: Investigating: Compromised version of intercom-client npm package and intercom-phpMinor · Apr 30, 2026, 16:58 UTC
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• Shippo: Royal Mail InterSoft Tracking Degradation (Third-Party Issue)Minor · May 4, 2026, 20:48 UTC
• Twilio: SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in EuropeMinor · May 7, 2026, 08:07 UTC
• Linode: [DirtyFrag] Linux Privilege Escalation VulnerabilityMinor · May 8, 2026, 13:40 UTC
• Twilio: Voice Call Audio Quality Degradation between a Subset of Twilio United States Phone Numbers and T-Mobile in United StatesMinor · May 11, 2026, 16:04 UTC
• Grafana Cloud: Intermittent Errors and High latency Writing to Cloud Metrics, Cloud Logs and Cloud TracesMinor · May 13, 2026, 08:50 UTC
• Linode: Connectivity Issue - NL-AMSMinor · May 13, 2026, 09:42 UTC

How often does Contentful have incidents?

Contentful reported 12 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 2h 59m. See Contentful's uptime and incident history