Elasticsearch outage: Elastic Support Portal is unavailable

1. resolvedOct 23, 2026, 06:33 UTC

   The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.

2. identifiedOct 23, 2026, 04:59 UTC

   We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.

3. investigatingOct 23, 2026, 04:04 UTC

   We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Elasticsearch's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Elasticsearch have incidents?

Elasticsearch reported 22 incidents in the last 90 days, 21 of them major or critical. A typical incident lasted 5h 53m. See Elasticsearch's uptime and incident history