LiveKit reported this minor-impact incident on its official status page on Oct 20, 2026, 23:09 UTC. It was resolved after 42 min.
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**Root Cause** Between 2026-10-16 and 2026-10-23, some new connections to LiveKit Cloud in US Central, US East and EU Central got no response. The cause was a fault in our cloud provider's network load balancers. Some load balancers kept sending new connections to servers that were no longer in service. Most clients connected on a retry, so the main effect was a slower join. Some clients waited much longer. A routine server replacement and one of our recovery actions on October 20 also closed open connections from self-hosted agent workers. This caused agent dispatch failures for some customers. **Technical Details** Each LiveKit Cloud region has network load balancers from our cloud provider. A load balancer sends new connections only to servers that pass its health check. When servers are added or removed, the provider updates the health-check configuration of the load balancer. Our cloud provider found these causes: 1. A burst of health-check configuration updates overloa
Between 21:30 and 23:17 UTC, roughly 10% of all WebRTC connections in our US East and US Central regions took 5 seconds or longer to establish. We applied a mitigation at 23:15 UTC, and join latencies have returned to normal by 23:17 UTC. We will follow up with more details on the root cause and preventive actions in a postmortem. We apologize for the impact and appreciate your patience.
We identified connection drops at load balancers in our US Central and US East regions that caused a subset of connection latencies to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal. We are continuing to monitor before marking this resolved.
We are currently investigating higher than normal join latencies affecting a small percentage of participants in our US East and US Central regions. The latency increase appears to have begun at 21:30 UTC. Affected participants may notice increased join latencies higher than 5 seconds. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out. We will share another update as we learn more.
Overlapping incidents aren't necessarily related.
LiveKit reported 22 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 1h 12m. See LiveKit's uptime and incident history