LiveKit reported this minor-impact incident on its official status page on Oct 31, 2026, 07:43 UTC. It was resolved after under a minute.
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**Summary** On October 31, 2026, between 07:10 and 07:43 UTC, an uncommon data pattern surfaced a latent software bug which caused media servers in several regions to restart repeatedly. A small percentage of participants were disconnected and the vast majority automatically reconnected. Impact was concentrated in North America. We stopped the trigger at 07:43 UTC and deployed a fix to all regions by 08:49 UTC. We apologize for the disruption this caused. **Root Cause** Applications can open their own data channel and send raw data over it, outside of LiveKit's standard data message format. Media servers forward this raw data to other participants in the room, wrapping it with the sender's identity so that receivers know who sent it. When a room spans multiple regions, the media servers hosting it also forward this data to each other. That server-to-server step sent the raw data without the sender's identity, and the receiving server assumed the identity would be present, which cau
This incident has been resolved. Between 07:10 and 07:43 UTC on October 31, a software bug caused media servers in several regions to restart repeatedly. During this window: - Participants connected to affected servers were disconnected. Impact was heaviest in US East, US Central, US West, Canada and Mexico, where about 18% of participants were disconnected at least once. Many were disconnected more than once, as automatic reconnects landed on servers that then restarted as well. A small share of participants in Europe Central, Europe South, UAE, Saudi Arabia and Israel were also disconnected. Most disconnected participants reconnected automatically, about half within 5 seconds, but each reconnect started a new session rather than resuming the existing one, so participants may have seen repeated audio and video interruptions. Some participants did not reconnect. Participants joining during this window may also have taken longer to connect or failed to join. - Most agents reconnected
Our 5-minute checks didn't record a change in LiveKit's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
LiveKit reported 22 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 1h 12m. See LiveKit's uptime and incident history