OpenAI incident: New Ad Accounts failing to provision admins

1. resolvedOct 23, 2026, 00:07 UTC

   All impacted services have now fully recovered.

2. monitoringOct 22, 2026, 23:45 UTC

   We have applied the mitigation and are monitoring the recovery.

3. identifiedOct 22, 2026, 21:30 UTC

   We have identified the issue and are working to implement the mitigation.

4. identifiedOct 22, 2026, 19:36 UTC

   We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.

What APIStatus.watch saw

• Oct 22, 2026, 18:55 UTCoperational → degraded
• Oct 23, 2026, 00:08 UTCdegraded → operational

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How often does OpenAI have incidents?

OpenAI reported 56 incidents in the last 90 days, 9 of them major or critical. A typical incident lasted 1h 35m. See OpenAI's uptime and incident history