SendGrid incident: SMS Delivery Delays and Failures from Twilio to Telecall Brazil

Affected components

• SMS, Latin America

1. resolvedOct 23, 2026, 17:37 UTC

   The incident has been resolved and SMS delivery from Twilio to Telecall network subscribers in Brazil is operating normally.

2. monitoringOct 23, 2026, 17:28 UTC

   We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

3. monitoringOct 23, 2026, 13:27 UTC

   We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoringOct 23, 2026, 11:26 UTC

   We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedOct 23, 2026, 09:24 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identifiedOct 23, 2026, 08:19 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. investigatingOct 23, 2026, 08:05 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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