SendGrid incident: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States

Affected components

• SMS Long Code, North America
• SMS Short Code, North America

1. resolvedOct 23, 2026, 14:33 UTC

   The incident was duplicate. Our Team is working for SMS Delivery Report Delays to Multiple Small networks in Unites states of America & Canada

2. identifiedOct 23, 2026, 13:57 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigatingOct 23, 2026, 13:24 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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