SendGrid incident: Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

Affected components

• Voice, Latin America

1. resolvedNov 6, 2026, 15:49 UTC

   The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.

2. monitoringNov 6, 2026, 15:48 UTC

   We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingNov 6, 2026, 15:12 UTC

   Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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