Smartsheet reported this major-impact incident on its official status page on Jun 10, 2026, 22:21 UTC. It was resolved after 12h 41m.
Right now Smartsheet is operational. Live Smartsheet status →
**The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by updating the add-on's code and deployment configuration to be compatible with Google's current platform — no customer data was lost.
This incident has been resolved.
The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.
The issue has been identified and a fix is being implemented.
We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Smartsheet reported 8 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 4h 16m. See Smartsheet's uptime and incident history