Smartsheet incident: Proof Performance and Watermarks

Affected components

• Document Proofing

1. postmortemApr 13, 2026, 23:13 UTC

   On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage. The incident was mitigated by March 31, 2026 at 1:15PM PDT To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for licensing issues as well bolstering deployment stability.

2. resolvedMar 31, 2026, 22:01 UTC

   This incident has been resolved.

3. monitoringMar 31, 2026, 20:11 UTC

   A fix has been implemented and we are monitoring the results.

4. identifiedMar 31, 2026, 19:35 UTC

   The issue has been identified and a fix is being implemented.

5. investigatingMar 31, 2026, 18:53 UTC

   We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• ReadMe: Readme high response times.Major · Mar 31, 2026, 21:32 UTC
• MongoDB Atlas: MongoDB Atlas for Government: SSO login failures for some usersMinor · Mar 19, 2026, 00:24 UTC
• npm: Degraded Performance in View Package and Login on npmjs.comMinor · Mar 31, 2026, 19:12 UTC
• 1Password: Individual and Family accounts are unable to access Developer EnvironmentsMinor · Mar 31, 2026, 21:28 UTC

How often does Smartsheet have incidents?

Smartsheet reported 8 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 4h 16m. See Smartsheet's uptime and incident history