Smartsheet incident: Errors with Dynamic Views with a report source

Affected components

• Dynamic View

1. postmortemJun 25, 2025, 05:21 UTC

   Starting at 1:04 PM PT on June 23rd, 2025, some customers reported that they were seeing a "Bad Request" error when accessing Dynamic Views that have a report source. Our investigations revealed that the issue was stemming from an internal service deployment and we rolled back the deployment. The service fully recovered at 2:14 PM PT.

2. resolvedJun 24, 2025, 00:03 UTC

   This incident has been resolved.

3. monitoringJun 23, 2025, 20:58 UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

4. investigatingJun 23, 2025, 20:19 UTC

   We are currently investigating some customer reports of receiving a "Bad Request" error when accessing Dynamic Views that have a report source. We will continue to provide frequent updates as we work towards resolution.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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How often does Smartsheet have incidents?

Smartsheet reported 8 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 4h 16m. See Smartsheet's uptime and incident history