Minor impactResolvedCommunication

Twilio incident: MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers

Twilio reported this minor-impact incident on its official status page on Sep 11, 2026, 18:08 UTC. It was resolved after 41d 14h.

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Sep 11, 2026, 18:08 UTC
started
Oct 23, 2026, 08:36 UTC
resolved
41d 14h
duration
Minor
impact

Affected components

  • MMS, APAC
  1. resolvedOct 23, 2026, 08:36 UTC

    This incident has been resolved. MMS delivery from Australian network subscribers to Twilio Australia Phone Numbers is operating as expected within documented specifications. Media attachments under 1MB continue to deliver normally. Attachments exceeding 1MB remain subject to carrier constraints and best-effort delivery. We recommend keeping all media payloads under 1MB to ensure consistent delivery.

  2. investigatingOct 14, 2026, 07:19 UTC

    Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available.

  3. investigatingOct 14, 2026, 06:13 UTC

    Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available.

  4. investigatingOct 13, 2026, 05:40 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  5. investigatingOct 12, 2026, 05:48 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  6. investigatingOct 11, 2026, 04:33 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  7. investigatingOct 10, 2026, 04:20 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  8. investigatingOct 9, 2026, 04:17 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  9. investigatingOct 8, 2026, 03:57 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  10. investigatingOct 7, 2026, 03:28 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  11. investigatingOct 6, 2026, 02:28 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  12. investigatingOct 4, 2026, 23:47 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  13. investigatingOct 3, 2026, 23:46 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  14. investigatingOct 2, 2026, 23:44 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  15. investigatingOct 1, 2026, 23:00 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  16. investigatingSep 30, 2026, 21:33 UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. investigatingSep 29, 2026, 20:08 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  18. investigatingSep 28, 2026, 15:47 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  19. investigatingSep 27, 2026, 15:45 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  20. investigatingSep 26, 2026, 15:42 UTC

    Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  21. investigatingSep 25, 2026, 15:21 UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  22. investigatingSep 24, 2026, 15:07 UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  23. investigatingSep 23, 2026, 15:03 UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  24. investigatingSep 22, 2026, 12:01 UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  25. investigatingSep 21, 2026, 11:59 UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  26. investigatingSep 20, 2026, 11:57 UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  27. investigatingSep 19, 2026, 11:01 UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  28. investigatingSep 18, 2026, 11:00 UTC

    Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  29. investigatingSep 17, 2026, 10:22 UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  30. investigatingSep 16, 2026, 10:18 UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  31. investigatingSep 15, 2026, 10:15 UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  32. investigatingSep 14, 2026, 10:15 UTC

    Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  33. investigatingSep 13, 2026, 10:14 UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  34. investigatingSep 12, 2026, 10:11 UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  35. investigatingSep 11, 2026, 23:45 UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

  36. investigatingSep 11, 2026, 23:45 UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  37. investigatingSep 11, 2026, 23:44 UTC

    We are continuing to investigate this issue.

  38. investigatingSep 11, 2026, 23:44 UTC

    We are continuing to investigate this issue.

  39. investigatingSep 11, 2026, 18:08 UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

  40. investigatingSep 11, 2026, 09:12 UTC

    Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

What APIStatus.watch saw

  • Oct 2, 2026, 05:45 UTCoperational → unknown
  • Oct 2, 2026, 05:50 UTCunknown → operational
  • Oct 6, 2026, 14:34 UTCoperational → unknown
  • Oct 6, 2026, 14:39 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Twilio have incidents?

Twilio reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history