Twilio incident: SMS Delivery Delays from Twilio to Brisanet Brazil

Affected components

• SMS, Latin America

1. resolvedOct 12, 2026, 09:53 UTC

   The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.

2. monitoringOct 12, 2026, 08:45 UTC

   We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 12, 2026, 06:45 UTC

   We have observed a recovery in SMS delivery receipt from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 11, 2026, 15:07 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

5. identifiedOct 10, 2026, 23:02 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. identifiedOct 10, 2026, 15:02 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identifiedOct 10, 2026, 11:01 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

8. identifiedOct 10, 2026, 08:54 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. identifiedOct 10, 2026, 07:53 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

10. identifiedOct 10, 2026, 05:10 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

11. identifiedOct 10, 2026, 03:10 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

12. identifiedOct 9, 2026, 23:40 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

13. monitoringOct 9, 2026, 21:43 UTC

    We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

14. identifiedOct 9, 2026, 21:15 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

15. identifiedOct 8, 2026, 21:15 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

16. identifiedOct 8, 2026, 05:14 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

17. identifiedOct 7, 2026, 21:13 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

18. identifiedOct 7, 2026, 17:08 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

19. identifiedOct 7, 2026, 15:08 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

20. identifiedOct 7, 2026, 14:07 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

21. investigatingOct 7, 2026, 14:02 UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history