Minor impactResolvedCommunication

Twilio incident: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

Twilio reported this minor-impact incident on its official status page on Sep 26, 2026, 03:16 UTC. It was resolved after 32d 14h.

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Sep 26, 2026, 03:16 UTC
started
Oct 28, 2026, 18:07 UTC
resolved
32d 14h
duration
Minor
impact

Affected components

  • MMS Long Code, North America
  1. resolvedOct 28, 2026, 18:07 UTC

    We have identified that GCI is a small network in the US and doesn't always return delivery receipts. Because of this, an affected message can stay at "sent" in your Message Logs instead of changing to "delivered" or "undelivered." Our connectivity partner is building a new connection to GCI to improve messaging reliability and we expect it to be ready between mid-November and late November. We will proceed with the resolution of this post.

  2. investigatingOct 28, 2026, 12:49 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  3. investigatingOct 27, 2026, 12:43 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  4. investigatingOct 26, 2026, 12:43 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  5. investigatingOct 25, 2026, 12:12 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  6. investigatingOct 24, 2026, 12:11 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  7. investigatingOct 23, 2026, 12:11 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  8. investigatingOct 22, 2026, 12:05 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  9. investigatingOct 21, 2026, 11:59 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  10. investigatingOct 20, 2026, 11:53 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  11. investigatingOct 19, 2026, 11:42 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  12. investigatingOct 18, 2026, 11:31 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  13. investigatingOct 17, 2026, 11:30 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  14. investigatingOct 16, 2026, 11:24 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  15. investigatingOct 15, 2026, 11:24 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  16. investigatingOct 14, 2026, 11:23 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. investigatingOct 13, 2026, 11:17 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  18. investigatingOct 12, 2026, 11:11 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  19. investigatingOct 11, 2026, 11:10 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  20. investigatingOct 10, 2026, 11:04 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  21. investigatingOct 9, 2026, 10:57 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  22. investigatingOct 8, 2026, 10:56 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  23. investigatingOct 7, 2026, 10:54 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  24. investigatingOct 6, 2026, 10:48 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  25. investigatingOct 5, 2026, 10:45 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  26. investigatingOct 4, 2026, 10:44 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  27. investigatingOct 3, 2026, 10:44 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  28. investigatingOct 2, 2026, 10:39 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  29. investigatingOct 1, 2026, 10:39 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  30. investigatingSep 30, 2026, 10:38 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  31. investigatingSep 29, 2026, 10:38 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  32. investigatingSep 28, 2026, 10:31 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  33. investigatingSep 27, 2026, 10:31 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

  34. investigatingSep 26, 2026, 18:25 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

  35. investigatingSep 26, 2026, 10:24 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  36. investigatingSep 26, 2026, 06:20 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  37. investigatingSep 26, 2026, 04:17 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  38. investigatingSep 26, 2026, 03:16 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

  • Oct 2, 2026, 05:45 UTCoperational → unknown
  • Oct 2, 2026, 05:50 UTCunknown → operational
  • Oct 6, 2026, 14:34 UTCoperational → unknown
  • Oct 6, 2026, 14:39 UTCunknown → operational
  • Oct 28, 2026, 18:10 UTCoperational → unknown
  • Oct 28, 2026, 18:15 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Twilio have incidents?

Twilio reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history