Clerk outage: Account Portal not Redirecting

1. resolvedMay 11, 2026, 17:19 UTC

   The issue has been resolved.

2. monitoringMay 11, 2026, 15:30 UTC

   We have deployed a mitigation and are observing.

3. investigatingMay 11, 2026, 15:00 UTC

   Some customers are encountering an issue where the root route at the Accounts Portal is returning 404 and not redirecting to the appropriate page.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Clerk's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4Major · May 8, 2026, 01:14 UTC
• Netlify: Latency in API & BuildsMajor · May 11, 2026, 13:36 UTC
• Upstash: Fly.io Upstash Redis service distruption (FRA region)Major · May 11, 2026, 15:05 UTC
• OVHcloud: [US-EAST-VA-1][Public Cloud] - Managed Kubernetes Service Incident NotificationMajor · May 11, 2026, 15:52 UTC
• Intercom: Investigating: Compromised version of intercom-client npm package and intercom-phpMinor · Apr 30, 2026, 16:58 UTC
• Twilio: SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United StatesMinor · May 4, 2026, 20:40 UTC
• Shippo: Royal Mail InterSoft Tracking Degradation (Third-Party Issue)Minor · May 4, 2026, 20:48 UTC
• Snyk: Snyk Recurring Tests DelayedMinor · May 6, 2026, 15:32 UTC
• Twilio: SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in EuropeMinor · May 7, 2026, 08:07 UTC
• Linode: [DirtyFrag] Linux Privilege Escalation VulnerabilityMinor · May 8, 2026, 13:40 UTC

How often does Clerk have incidents?

Clerk reported 9 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 4h. See Clerk's uptime and incident history