Cloudflare incident: Support Helpdesk Availability Issues

Affected components

• Support Site

1. resolvedOct 23, 2026, 09:42 UTC

   This incident has been resolved.

2. monitoringOct 23, 2026, 06:37 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedOct 23, 2026, 05:56 UTC

   We are continuing to work on a fix for the issue.

4. identifiedOct 23, 2026, 04:43 UTC

   We are continuing to work on a fix for the issue.

5. identifiedOct 23, 2026, 03:37 UTC

   Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).

6. investigatingOct 23, 2026, 03:03 UTC

   Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudflare's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Notion: Users unable to access NotionCritical · Oct 23, 2026, 03:38 UTC
• Snyk: Snyk Container Degradation in SNYK-US-01Major · Oct 22, 2026, 21:53 UTC
• Elasticsearch: Elastic Support Portal is unavailableMajor · Oct 23, 2026, 04:04 UTC
• Grafana Cloud: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS GermanyMajor · Oct 23, 2026, 09:31 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in ItalyMinor · Oct 19, 2026, 16:53 UTC
• Twilio: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to IsraelMinor · Oct 21, 2026, 03:10 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in IndiaMinor · Oct 21, 2026, 16:32 UTC
• Clerk: Issues with Documentation "Ask AI"Minor · Oct 21, 2026, 23:50 UTC

How often does Cloudflare have incidents?

Cloudflare reported 139 incidents in the last 90 days, 12 of them major or critical. A typical incident lasted 1h 36m. See Cloudflare's uptime and incident history