Datadog incident: Users are unable to acknowledge, escalate, or resolve On-Call Pages

Affected components

• Incident Response

1. resolvedSep 25, 2026, 15:38 UTC

   The issue is now resolved.

2. monitoringSep 25, 2026, 15:29 UTC

   We are monitoring the issue.

3. identifiedSep 25, 2026, 15:23 UTC

   We have identified the issue with pages and are applying mitigations.

4. investigatingSep 25, 2026, 15:17 UTC

   We are investigating an issue with users unable to acknowledge, escalate, or resolve On-Call Pages.

5. investigatingSep 25, 2026, 15:11 UTC

   We are investigating an issue with users unable to acknowledge on call pages

What APIStatus.watch saw

• Sep 25, 2026, 15:15 UTCoperational → degraded
• Sep 25, 2026, 15:40 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto RicoMinor · Sep 20, 2026, 17:47 UTC
• Twilio: Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz PakistanMinor · Sep 21, 2026, 06:10 UTC
• Akamai: Increased latency during upstream provider maintenance in Singapore, Hong Kong, and JapanMinor · Sep 22, 2026, 00:30 UTC
• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Hugging Face: Slower downloads in the Asia-Pacific regionMinor · Sep 22, 2026, 18:48 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Twilio: Voice Call Failures From a Subset of Twilio Phone Numbers to NorwayMinor · Sep 23, 2026, 15:02 UTC

How often does Datadog have incidents?

Datadog reported 8 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 53 min. See Datadog's uptime and incident history