Grafana Cloud outage: IRM Unable to Voice Call Brazil Numbers

Affected components

• Incident Management and Response (IRM)

1. resolvedNov 4, 2026, 08:45 UTC

   Brazil calls recovered at about 13:00 UTC on 3 November. At this point, we are marking the incident as resolved.

2. investigatingNov 3, 2026, 16:12 UTC

   We are starting to see signs of recovery therefore some users might see voice calls working fine for them, but the issue is not fully resolved yet. We are continuing our efforts towards a complete resolution and an update will follow as soon as we have more info. We encourage usage of SMS and mobile push as alternative notification mechanism in the meantime.

3. investigatingNov 2, 2026, 17:11 UTC

   Our efforts towards a resolution continues. We encourage usage of SMS and mobile push as alternative way in the meantime. Thank you for your patience.

4. investigatingNov 2, 2026, 15:07 UTC

   We are continuing to work on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.

5. investigatingNov 2, 2026, 00:36 UTC

   We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.

What APIStatus.watch saw

• Nov 2, 2026, 00:39 UTCoperational → partial outage
• Nov 4, 2026, 08:49 UTCpartial outage → operational

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 51 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 24m. See Grafana Cloud's uptime and incident history