MongoDB Atlas outage: Elevated errors on VoyageAI APIs

Affected components

• VoyageAI Embedding and Reranking Models

1. resolvedAug 3, 2026, 21:18 UTC

   The system has returned to normal operation.

2. monitoringAug 3, 2026, 19:02 UTC

   A fix has been applied and we are monitoring the system.

3. investigatingAug 3, 2026, 18:47 UTC

   VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in MongoDB Atlas's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Snowflake: INC20000129Critical · Aug 3, 2026, 14:11 UTC
• Twilio: Issues using Speech-to-Text when using DeepGram for ConversationRelayMajor · Aug 3, 2026, 16:47 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio to Metfone CambodiaMinor · Jul 29, 2026, 00:06 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto RicoMinor · Jul 29, 2026, 19:53 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio to Unitel AngolaMinor · Jul 29, 2026, 22:49 UTC
• Supabase: Management API Performance DegradationMinor · Jul 31, 2026, 18:36 UTC
• Twilio: SMS Delivery Delays from Twilio to Econet BurundiMinor · Aug 3, 2026, 06:01 UTC
• Twilio: User Authentication Identity SNA Failure Increase for Telkomsel in IndonesiaMinor · Aug 3, 2026, 13:32 UTC
• Twilio: Voice Call Silent and One-Way Audio from Brazil to a Subset of Twilio Brazil Phone NumbersMinor · Aug 3, 2026, 14:15 UTC
• Intercom: Inbox experience degraded performanceMinor · Aug 3, 2026, 14:22 UTC

How often does MongoDB Atlas have incidents?

MongoDB Atlas reported 9 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 5h. See MongoDB Atlas's uptime and incident history