MongoDB Atlas incident: Delayed cluster configuration affecting free and flex users

Affected components

• MongoDB Cloud

1. resolvedJul 29, 2026, 19:37 UTC

   This incident has been resolved.

2. monitoringJul 29, 2026, 19:31 UTC

   We have seen errors subsiding and cluster configurations for free and flex customers should be operating normally again.

3. identifiedJul 29, 2026, 19:06 UTC

   We have identified the root cause and are rolling out a configuration change to remediate the delayed cluster configuration changes.

4. investigatingJul 29, 2026, 18:55 UTC

   We are investigating an issue with cluster configuration updates getting delayed for a subset of users on free and flex tiers. Cluster access is unaffected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in MongoDB Atlas's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does MongoDB Atlas have incidents?

MongoDB Atlas reported 9 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 5h. See MongoDB Atlas's uptime and incident history