MongoDB Atlas outage: VoyageAI elevated errors

Affected components

• VoyageAI Embedding and Reranking Models

1. resolvedJul 27, 2026, 23:48 UTC

   This incident has been resolved.

2. investigatingJul 27, 2026, 23:47 UTC

   We have fully recovered as of 16:41 PST.

3. investigatingJul 27, 2026, 23:37 UTC

   All VoyageAI models are experiencing elevated errors. We are investigating the issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in MongoDB Atlas's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [GRA11][Network] - Load Balancer incident notificationMajor · Jul 27, 2026, 12:52 UTC
• DigitalOcean: Agent Platform Requests Returning HTTP 500 ErrorsMajor · Jul 27, 2026, 18:31 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to Reliance Jio IndiaMinor · Jul 17, 2026, 15:54 UTC
• Twilio: Voice Call Post Dial Delay and Failures from Twilio Phone Numbers to Claro GuatemalaMinor · Jul 27, 2026, 01:15 UTC
• RevenueCat: Newly created apps error with "The key is not valid or is not compatible with the Bundle ID of your app"Minor · Jul 27, 2026, 10:14 UTC
• Render: Degraded dashboard performanceMinor · Jul 27, 2026, 14:43 UTC
• Twilio: SMS Delivery Delays from Twilio Phone Numbers to Beeline ArmeniaMinor · Jul 27, 2026, 16:12 UTC
• Twilio: User Authentication Identity Gateway API High Latency for T-Mobile in United StatesMinor · Jul 27, 2026, 21:51 UTC
• Twilio: SMS Delivery Delays from Twilio to T-Mobile United StatesMinor · Jul 27, 2026, 22:12 UTC

How often does MongoDB Atlas have incidents?

MongoDB Atlas reported 9 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 5h. See MongoDB Atlas's uptime and incident history