Mux reported this critical-impact incident on its official status page on Oct 29, 2026, 02:05 UTC. It was resolved after under a minute.
Right now Mux is operational. Live Mux status →
This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
A fix has been implemented and we are monitoring the results.
Data collection, streaming, and alerting was delayed during that window.
The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.
Mux Data Collection is also delayed. Continuing to investigate.
We are seeing errors across Mux Video and are investigating
Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Mux reported 9 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 10m. See Mux's uptime and incident history