Twilio incident: SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States

Affected components

• SMS Short Code, North America

1. resolvedOct 30, 2026, 22:28 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States is operating normally.

2. monitoringOct 30, 2026, 16:52 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

3. monitoringOct 30, 2026, 08:51 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

4. monitoringOct 30, 2026, 04:51 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoringOct 30, 2026, 02:51 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. identifiedOct 29, 2026, 03:18 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. identifiedOct 28, 2026, 03:17 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. identifiedOct 27, 2026, 11:10 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

9. identifiedOct 27, 2026, 03:04 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

10. identifiedOct 26, 2026, 22:58 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

11. identifiedOct 26, 2026, 20:57 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

12. identifiedOct 26, 2026, 19:57 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

13. investigatingOct 26, 2026, 19:50 UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 28, 2026, 18:10 UTCoperational → unknown
• Oct 28, 2026, 18:15 UTCunknown → operational
• Oct 29, 2026, 01:35 UTCoperational → unknown
• Oct 29, 2026, 01:40 UTCunknown → operational
• Oct 29, 2026, 03:30 UTCoperational → unknown
• Oct 29, 2026, 03:35 UTCunknown → operational

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How often does Twilio have incidents?

Twilio reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history