OVHcloud outage: [GRA][Public Cloud] - Instance incident notification

Affected components

• GRA1

1. resolvedOct 25, 2026, 03:49 UTC

   We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. <b>Start time :</b> 24/10/2026 14:54 UTC <b>End time :</b> 25/09/2026 00:45 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

2. identifiedOct 24, 2026, 17:43 UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> Most of the services are now available again. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. identifiedOct 24, 2026, 15:32 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingOct 24, 2026, 15:30 UTC

   We are currently experiencing an incident affecting our Public Cloud offering in the GRA region. Please find the details of this incident below : <b>Start time :</b> 24/10/2026 14:54 UTC <b>Impacted Service(s) :</b> Some instances in the GRA region are unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their instances located on the specified region. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

What APIStatus.watch saw

• Oct 24, 2026, 15:33 UTCoperational → partial outage
• Oct 25, 2026, 03:53 UTCpartial outage → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Supabase: Elevated Mgmt API Error Rates in Multiple RegionsMinor · Oct 22, 2026, 17:01 UTC
• Twilio: Voice Call Post Dial Delay from Twilio Phone Numbers to ChileMinor · Oct 23, 2026, 14:53 UTC
• Twilio: SMS Delivery Delays from Twilio to Claro Costa RicaMinor · Oct 24, 2026, 00:48 UTC
• Twilio: Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United StatesMinor · Oct 24, 2026, 14:17 UTC
• Vimeo: Newly uploaded videos may not play in embeds due to incorrect privacy settingsMinor · Oct 24, 2026, 15:37 UTC
• LogRocket: Analytics Ingestion DelaysMinor · Oct 24, 2026, 16:12 UTC

How often does OVHcloud have incidents?

OVHcloud reported 55 incidents in the last 90 days, 34 of them major or critical. A typical incident lasted 3h 7m. See OVHcloud's uptime and incident history