Minor impactResolvedCommunication

SendGrid incident: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States

SendGrid reported this minor-impact incident on its official status page on Oct 23, 2026, 00:23 UTC. It was resolved after 21h 41m.

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Oct 23, 2026, 00:23 UTC
started
Oct 23, 2026, 22:04 UTC
resolved
21h 41m
duration
Minor
impact

Affected components

  • MMS Long Code, North America
  1. resolvedOct 23, 2026, 22:04 UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States is operating normally.

  2. monitoringOct 23, 2026, 13:39 UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  3. monitoringOct 23, 2026, 09:39 UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoringOct 23, 2026, 07:37 UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identifiedOct 23, 2026, 03:36 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identifiedOct 23, 2026, 01:31 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identifiedOct 23, 2026, 00:25 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. investigatingOct 23, 2026, 00:23 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See SendGrid's uptime and incident history