SendGrid incident: SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania

Affected components

• SMS, Middle East & Africa

1. resolvedOct 27, 2026, 15:39 UTC

   The incident has been resolved and SMS delivery from Twilio to Mauritel network subscribers in Mauritania is operating normally.

2. monitoringOct 27, 2026, 13:36 UTC

   We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 27, 2026, 05:51 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

4. identifiedOct 26, 2026, 21:45 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identifiedOct 26, 2026, 17:40 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identifiedOct 26, 2026, 15:39 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. identifiedOct 26, 2026, 14:39 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. investigatingOct 26, 2026, 14:20 UTC

   Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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