SendGrid incident: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States

Affected components

• Voice, North America

1. resolvedNov 3, 2026, 19:08 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.

2. monitoringNov 3, 2026, 17:15 UTC

   We have observed a recovery in voice calls when using Media Streams and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

3. monitoringNov 3, 2026, 09:08 UTC

   We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

4. monitoringNov 3, 2026, 05:02 UTC

   We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoringNov 3, 2026, 03:02 UTC

   We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingNov 3, 2026, 02:17 UTC

   Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitBook: GitBook services unavailableCritical · Nov 2, 2026, 20:26 UTC
• GitBook: Security incident impacting published sites and GitBook appCritical · Nov 3, 2026, 05:16 UTC
• Sentry: Sentry.io dashboard and API is downCritical · Nov 3, 2026, 14:57 UTC
• Grafana Cloud: IRM Unable to Voice Call Brazil NumbersMajor · Nov 2, 2026, 00:36 UTC
• Snyk: Issue Resolving EntitlementsMajor · Nov 2, 2026, 19:43 UTC
• Mux: Delays in some video processing tasksMajor · Nov 3, 2026, 02:14 UTC
• Telnyx: Telnyx’s Support AI Assistant (TAIA) — Service interruptionMajor · Nov 3, 2026, 15:12 UTC
• Sentry: Delays in spans and transactions processingMajor · Nov 3, 2026, 15:40 UTC
• Telnyx: Data Connectivity Issues IMSI1Major · Nov 3, 2026, 15:52 UTC
• Telnyx: Data Connectivity Issues - IMSI1Major · Nov 3, 2026, 18:18 UTC

How often does SendGrid have incidents?

SendGrid reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See SendGrid's uptime and incident history