SendGrid incident: MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States

Affected components

• MMS Short Code, North America

1. resolvedNov 3, 2026, 21:09 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States is operating normally.

2. monitoringNov 3, 2026, 19:07 UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 3, 2026, 17:48 UTC

   Twilio customers may be experiencing MMS delivery delays and MMS delivery failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 3, 2026, 16:48 UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingNov 3, 2026, 15:52 UTC

   Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingNov 3, 2026, 14:51 UTC

   Twilio customers may be experiencing MMS delivery delays and delivery failures from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitBook: Security incident impacting published sites and GitBook appCritical · Nov 3, 2026, 05:16 UTC
• Sentry: Sentry.io dashboard and API is downCritical · Nov 3, 2026, 14:57 UTC
• Grafana Cloud: IRM Unable to Voice Call Brazil NumbersMajor · Nov 2, 2026, 00:36 UTC
• Telnyx: Telnyx’s Support AI Assistant (TAIA) — Service interruptionMajor · Nov 3, 2026, 15:12 UTC
• Sentry: Delays in spans and transactions processingMajor · Nov 3, 2026, 15:40 UTC
• Telnyx: Data Connectivity Issues IMSI1Major · Nov 3, 2026, 15:52 UTC
• Telnyx: Data Connectivity Issues - IMSI1Major · Nov 3, 2026, 18:18 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Cloudflare: Cloudflare Pages Upload IssueMinor · Oct 26, 2026, 00:00 UTC

How often does SendGrid have incidents?

SendGrid reported 509 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 10m. See SendGrid's uptime and incident history