Minor impactResolvedCommunication

SendGrid incident: MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States

SendGrid reported this minor-impact incident on its official status page on Nov 3, 2026, 22:51 UTC. It was resolved after 8h 3m.

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Nov 3, 2026, 22:51 UTC
started
Nov 4, 2026, 06:54 UTC
resolved
8h 3m
duration
Minor
impact

Affected components

  • MMS Long Code, North America
  1. resolvedNov 4, 2026, 06:54 UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected small networks in the United States is operating normally.

  2. monitoringNov 4, 2026, 04:54 UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identifiedNov 4, 2026, 02:37 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identifiedNov 4, 2026, 00:36 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identifiedNov 4, 2026, 00:05 UTC

    We are continuing to work on a fix for this issue.

  6. identifiedNov 3, 2026, 23:28 UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple Small Carriers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  7. identifiedNov 3, 2026, 22:51 UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  8. investigatingNov 3, 2026, 22:51 UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See SendGrid's uptime and incident history