Shippo outage: Elevated error rate on ontrac Transaction API

Affected components

• OnTrac

1. resolvedSep 18, 2026, 15:47 UTC

   This incident has been resolved.

2. investigatingSep 18, 2026, 15:27 UTC

   We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Shippo have incidents?

Shippo reported 94 incidents in the last 90 days, 58 of them major or critical. A typical incident lasted 2h 7m. See Shippo's uptime and incident history