Major impactResolvedE-commerce

Shippo outage: Elevated error rate on Royal Mail_SF Tracking

Shippo reported this major-impact incident on its official status page on Sep 12, 2026, 21:47 UTC. It was resolved after 2h 32m.

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Sep 12, 2026, 21:47 UTC

started

Sep 13, 2026, 00:20 UTC

resolved

2h 32m

duration

Major

impact

Affected components

Royal Mail (Storefeeder)

Timeline

updates from Shippo's status page ↗

resolvedSep 13, 2026, 00:20 UTC
This incident has been resolved.
investigatingSep 12, 2026, 21:47 UTC
We have detected an elevated error rate from Royal Mail_SF Tracking API. Our team has escalated the issue with the data provider. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Shippo have incidents?

Shippo reported 94 incidents in the last 90 days, 58 of them major or critical. A typical incident lasted 2h 7m. See Shippo's uptime and incident history

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