Minor impactResolvedE-commerce

Shippo incident: DHL eCommerce Service Degradation

Shippo reported this minor-impact incident on its official status page on Nov 3, 2026, 19:52 UTC. It was resolved after 1h 20m.

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Nov 3, 2026, 19:52 UTC
started
Nov 3, 2026, 21:12 UTC
resolved
1h 20m
duration
Minor
impact

Affected components

  • DHL eCommerce
  1. resolvedNov 3, 2026, 21:12 UTC

    This incident has been resolved.

  2. monitoringNov 3, 2026, 19:56 UTC

    Update: DHL eCommerce has confirmed an ongoing outage on their end and is investigating. There's no ETA for resolution yet. We'll keep monitoring and update you when the situation changes.

  3. investigatingNov 3, 2026, 19:52 UTC

    Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system. Impact: Label purchases are currently failing. Tracking and rating are working normally. We've contacted DHL eCommerce and are monitoring closely. We'll update you when we hear back from DHL eCommerce or when the situation changes.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Shippo have incidents?

Shippo reported 94 incidents in the last 90 days, 58 of them major or critical. A typical incident lasted 2h 7m. See Shippo's uptime and incident history