Snyk incident: Snyk Support portal degradation

Affected components

• Support Portal

1. resolvedOct 23, 2026, 10:02 UTC

   There have been no further interruptions to our service, declaring the incident as resolved.

2. monitoringOct 23, 2026, 06:20 UTC

   The 3rd party provider has implemented a fix, and initial testing indicates that it is successful. The Snyk Support portal should now be available, however we'll keep monitoring for a short period to ensure full service is maintained

3. identifiedOct 23, 2026, 03:56 UTC

   Snyk Support portal is experiencing a degradation of service. Users may not be able to log in to the portal at support.snyk.io to create or view support cases. Other options to create support cases may also be impacted. We have identified that this appears to be due to a related incident on the 3rd party provider. We will monitor and provide updates as they are available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Snyk's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Notion: Users unable to access NotionCritical · Oct 23, 2026, 03:38 UTC
• Elasticsearch: Elastic Support Portal is unavailableMajor · Oct 23, 2026, 04:04 UTC
• Grafana Cloud: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS GermanyMajor · Oct 23, 2026, 09:31 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in ItalyMinor · Oct 19, 2026, 16:53 UTC
• Twilio: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to IsraelMinor · Oct 21, 2026, 03:10 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in IndiaMinor · Oct 21, 2026, 16:32 UTC
• Clerk: Issues with Documentation "Ask AI"Minor · Oct 21, 2026, 23:50 UTC
• Twilio: SMS Delivery Delays and Failures from Twilio to Malitel MaliMinor · Oct 22, 2026, 12:42 UTC
• Supabase: Elevated Mgmt API Error Rates in Multiple RegionsMinor · Oct 22, 2026, 17:01 UTC

How often does Snyk have incidents?

Snyk reported 23 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 17h 45m. See Snyk's uptime and incident history