Twilio incident: SMS Delivery Delays and Failures from Twilio to MTC Namibia

Affected components

• SMS, Middle East & Africa

1. resolvedOct 28, 2026, 21:50 UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

2. identifiedOct 28, 2026, 17:58 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

3. identifiedOct 28, 2026, 15:57 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 28, 2026, 14:56 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 28, 2026, 14:23 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigatingOct 28, 2026, 12:23 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. investigatingOct 28, 2026, 11:22 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 28, 2026, 18:10 UTCoperational → unknown
• Oct 28, 2026, 18:15 UTCunknown → operational

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How often does Twilio have incidents?

Twilio reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history