Zoom incident: Service Degradation Affecting Outbound MMS Services in the US region

Affected components

• SMS/MMS (Inbound/Outbound)

1. resolvedNov 4, 2026, 01:10 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringNov 4, 2026, 00:57 UTC

   The service degradation affecting outbound MMS Services for a subset of users in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedNov 3, 2026, 22:22 UTC

   We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available.

4. identifiedNov 3, 2026, 19:55 UTC

   We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services. We will provide an update as soon as more information becomes available.

5. identifiedNov 3, 2026, 17:27 UTC

   We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

6. investigatingNov 3, 2026, 17:18 UTC

   We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Zoom have incidents?

Zoom reported 34 incidents in the last 90 days. A typical incident lasted 1h 57m. See Zoom's uptime and incident history