Zoom incident: Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region

Affected components

• AI Expert Assist
• Chat Agent

1. resolvedSep 21, 2026, 16:33 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringSep 21, 2026, 16:20 UTC

   The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedSep 21, 2026, 15:45 UTC

   We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Zoom have incidents?

Zoom reported 34 incidents in the last 90 days. A typical incident lasted 1h 57m. See Zoom's uptime and incident history