SendGrid incident: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal

Affected components

• SMS, Europe

1. resolvedOct 28, 2026, 00:16 UTC

   The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.

2. monitoringOct 27, 2026, 23:57 UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 27, 2026, 23:40 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingOct 27, 2026, 23:06 UTC

   Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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