SendGrid incident: Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia

Affected components

• Verify Silent Network Auth

1. resolvedNov 2, 2026, 20:21 UTC

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia are operating normally.

2. monitoringNov 2, 2026, 18:13 UTC

   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 2, 2026, 16:51 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 2, 2026, 15:50 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identifiedNov 2, 2026, 14:44 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identifiedNov 2, 2026, 10:44 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. identifiedNov 2, 2026, 08:43 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identifiedNov 2, 2026, 07:36 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. investigatingNov 2, 2026, 06:54 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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