Twilio reported this minor-impact incident on its official status page on Nov 2, 2026, 16:37 UTC. It was resolved after 1d 8h.
Right now Twilio is operational. Live Twilio status →
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.
Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Twilio reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history