Twilio incident: SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico

Affected components

• SMS, Latin America

1. resolvedNov 3, 2026, 06:59 UTC

   The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Puerto Rico is operating normally.

2. monitoringNov 3, 2026, 04:57 UTC

   We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 3, 2026, 02:44 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identifiedNov 3, 2026, 00:44 UTC

   Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedNov 2, 2026, 23:44 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. investigatingNov 2, 2026, 23:38 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 506 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history