Mux outage: Elevated errors on Direct Uploads

Affected components

• Mux Video - VOD

1. resolvedOct 5, 2026, 22:47 UTC

   This incident has been resolved.

2. monitoringOct 5, 2026, 20:32 UTC

   We are continuing to monitor for any further issues.

3. monitoringOct 5, 2026, 20:31 UTC

   A fix has been implemented and we are monitoring the results.

4. investigatingOct 5, 2026, 19:44 UTC

   We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs

What APIStatus.watch saw

• Oct 5, 2026, 19:48 UTCoperational → degraded
• Oct 5, 2026, 20:33 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitHub: Incident with ActionsCritical · Oct 5, 2026, 19:11 UTC
• Expo: Website and services partially unavailable due to high database loadMajor · Oct 5, 2026, 20:38 UTC
• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Supabase: Intermittent latency in Eastern USMinor · Sep 29, 2026, 16:26 UTC
• Supabase: Intermittent latency in Eastern USMinor · Sep 29, 2026, 16:26 UTC
• Snyk: Issues API V3 Service - DegradedMinor · Oct 3, 2026, 19:49 UTC

How often does Mux have incidents?

Mux reported 9 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 10m. See Mux's uptime and incident history