Smartsheet reported this minor-impact incident on its official status page on Oct 1, 2026, 17:03 UTC. It was resolved after 5h 23m.
Right now Smartsheet is operational. Live Smartsheet status →
On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \(our Government cloud region was unaffected throughout\). Our team restored normal workflow execution within about an hour of the incident being declared. During recovery, the backlog of requests that had built up caused a smaller, secondary issue: some customers experienced delayed approval/update request notifications. We've since recovered the vast majority of affected notifications and are implementing safeguards to prevent a similar deployment issue from recurring, along with improvements to how our systems handle request backlogs so that delayed notifications are retried automatically rather than silently dropped.
This incident has been fully resolved, and all backlogged requests have been processed and sent.
The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.
The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.
We are continuing to work on a fix for this issue.
We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Smartsheet reported 8 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 4h 16m. See Smartsheet's uptime and incident history